Coronavirus (COVID-19) - Help and support

Will I be able to renew my touring caravan insurance policy during the Coronavirus (COVID-19) pandemic?

Yes. You’d normally receive your renewal invitation around four weeks before your current policy ends. To make sure we’re able to continue your insurance cover throughout the ongoing Coronavirus (COVID-19) pandemic, you may receive this earlier than usual.

Rest assured our phone lines remain open. However, we might be operating with fewer staff than normal and ask you to kindly bear with us during this difficult time.

If we have an email address for you, we will send your renewal documents by email. You would normally need to review the value of your caravan each year but in light of the current situation we will honour up to a 10% increase on your sums insured limit should you need to make a claim in the next policy year, so there is no need to contact us if that is the only change to your policy. Please check your schedule to make sure all other details are correct.

Happy to renew without making any changes?
If you pay by monthly Direct Debit, your policy will continue automatically unless you tell us otherwise.

If you’d prefer to pay your annual premium in full, please make sure we receive your payment before your current policy expires. If you don’t need to make any changes and are happy to pay for your annual premium, you can renew your policy online here.

Need to make changes to your policy?
If there are any changes in your circumstances, or if you wish to add, remove or discuss any policy options, please do call us on 01422 397794.

If you need to make changes to your policy urgently and are having trouble getting through to us, please use our website to get a quote for a new policy which begins when your current policy expires. Our website takes secure card payments and this will make sure your cover continues.

How can I pay for my touring caravan insurance premium?

We offer a range of ways to pay for your caravan insurance policy.

Credit / Debit Card
Paying by Credit or Debit card couldn’t be easier. Simply call us for a quote, and when you choose to take out the policy we’ll take your details over the phone and process the payment for you.

Monthly Direct Debit
Many of our clients use Premium Credit’s financing to spread their premium using monthly direct debit. Premium Credit’s financing solution is easy to manage online at www.mypremiumcredit.com

My Premium Credit gives secure 24/7 access to your account. You’ll be able to keep tabs on your direct debit payments, view correspondence, sign your credit agreement, settle missing payments by card and make changes to your personal or banking details online.

If you would like to set up a direct debit call us on 01422 397794, weekdays 8am – 8pm and weekends 9am – 4pm.

Please note a charge for credit applies, written quotations available. Credit availability is subject to status.

Renew online

If you don’t need to make any changes to your policy and are happy to pay for your annual premium, you can renew your policy online here.

Should I cancel my caravan holiday because of Coronavirus (COVID-19)?

As of March 16th, only essential travel is recommended by the UK Government. Essential travel does not include visits to campsites, caravan parks or similar, for holidays.

If you’re showing any signs of illness do not travel.

Consider your safety and the protection of others, as well as accessibility to health services and follow Government advice about social distancing. The Foreign and Commonwealth Office (FCO) is currently advising against non-essential foreign travel and gives information on what to do if you’re currently abroad. FCO travel advice basically advising against non-essential foreign travel and info about what to do if you’re in a certain country. E.g. The availability of transport from France to the UK is subject to change. Cross-Channel train and ferry services continue to operate but with reduced service. The availability of transport may reduce further.

We advise British travellers who are currently in France and who wish to return to the UK to make travel plans to do so as soon as possible.

Travellers wishing to return should contact their travel operator, checking the website of their ferry companies for further advice.

Is my insurance still valid if I use my caravan during any Government enforced ‘lockdown’?

We strongly recommend everyone follows the UK Government advice if a “lockdown” is enforced for the country’s safety and protection. The Government has already advised people to remain in their primary residence and avoid travelling unless it is essential. Your caravan insurance policy will still cover you for any perils listed, such as theft, flooding and storm damage.

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