Do I need a Green Card if towing in Europe after Brexit?

Should you be planning a trip to an EU country (including Norway, Iceland, Switzerland, Serbia, Andorra or Liechtenstein), you will need new documentation from your tow vehicle insurer.

Now the UK has left the EU, motorists from the UK will need to carry a Green Card to tow their caravan or trailer in the EU from January 2021.

Please also check your passport is valid for travel.

To request a Green Card for 2021 travel, you must contact your tow vehicle insurance provider.

In general, you will not need an International Driving Permit (IDP) when driving in most EU countries for up to 90 days, but you must carry your driving licence photo card with you. There are some exceptions where an IDP might be needed:

  • If you only have a paper licence (no photo card)
  • If your licence was issued in Gibraltar, Guernsey, Jersey or the Isle of Man

You can also keep up-to-date and request alerts from the Government’s visiting Europe after Brexit website: www.gov.uk/visit-europe-brexit.

How soon can I get my caravan repaired?

We’re aware of significant delays with garage and repair centres to carry out estimates for repairs and the availability of bookings. There are also significant delays with the availability of parts from UK and European manufacturers, which is beyond our control and will unfortunately lead to delays in the settlement of some insurance claims. The Supersure Insurance Claims Liaison team will be on hand to help where possible to keep your claim moving and offer any help.

How can I cancel my policy?

Unless you’ve sold your caravan, we don’t recommend you cancel your policy as a result of Coronavirus (COVID-19), even if you’ve had to change your plans and won’t be using it for a while. Accidental damage when caravans are being used only makes up a small proportion of claims costs. Supersure insurance protects you against other risks, such as storm damage, flood, fire, theft and vandalism – you still need cover in place in case the worst happens. Unfortunately some of these risks can be even higher when you’re not using your caravan.

If you have sold your caravan or still wish to cancel for any other reason, please call us on 01422 397 794.

Can I use my caravan as a home office?

Yes, during the ongoing Coronavirus (COVID-19) pandemic, you may use your caravan for home working or home schooling, so long as it is stored at your home address. We would still expect all security devices to be activated when unoccupied and not to leave valuables, such as laptops unattended. Please note, high value items are not covered as part of your caravan insurance policy. If you have moved your caravan to your home address from a different storage location you must contact us to make sure we can still provide cover at this address. Failure to inform us of a new storage location could invalidate your cover and a theft related claim could be declined.

Why haven’t I received my full renewal documents in the post?

To make sure we can continue to insure our customers during the ongoing Coronavirus (COVID-19) pandemic, we’ve had to make some small changes to your insurance renewal documents. In most cases, you will receive your renewal invitation in full by email, and only a single page notice via post.

If you have any questions about your renewal or would like us to send you a full document pack via post, you can still call us on 01422 397 794 (8am-8pm weekdays, 9am-4pm weekends).

My finances have changed as a result of Coronavirus (COVID-19) – what should I do if I’m worried about paying for my insurance?

Please don’t worry, there are a few things we may be able to do to help. Please call us on 01422 397 794 to speak to one of our friendly advisers about how we might be able to reduce your premium by changing your cover slightly.

If you would prefer to spread the cost of your insurance, you can also choose to pay by monthly Direct Debit, rather than paying for your annual premium in full.

We don’t recommend you cancel your policy as a result of Coronavirus (COVID-19), even if you’ve had to change your plans and won’t be using your caravan for a while. Accidental damage when caravans are being used only makes up a small proportion of claims costs. Supersure insurance protects you against other risks, such as storm damage, flood, fire, theft and vandalism – you still need cover in place in case the worst happens.

If you bought your caravan on finance, you are also likely to need insurance as a condition of any credit agreement.

How can I pay for my touring caravan insurance premium?

We offer a range of ways to pay for your caravan insurance policy.

Credit / Debit Card
Paying by Credit or Debit card couldn’t be easier. Simply call us for a quote, and when you choose to take out the policy we’ll take your details over the phone and process the payment for you.

Monthly Direct Debit
Many of our clients use Premium Credit’s financing to spread their premium using monthly direct debit. Premium Credit’s financing solution is easy to manage online at www.mypremiumcredit.com

My Premium Credit gives secure 24/7 access to your account. You’ll be able to keep tabs on your direct debit payments, view correspondence, sign your credit agreement, settle missing payments by card and make changes to your personal or banking details online.

If you would like to set up a direct debit call us on 01422 397794, weekdays 8am – 8pm and weekends 9am – 4pm.

Please note a charge for credit applies, written quotations available. Credit availability is subject to status.

Renew online

If you don’t need to make any changes to your policy and are happy to pay for your annual premium, you can renew your policy online here.

Will I still be covered if I choose to self-isolate in my caravan?

If as a result of Coronavirus (COVID-19), you choose to self-isolate in your caravan your policy will not be invalidated but we recommend you follow the current Government advice and think about your safety and the protection of others, as well as accessibility to health services.

Check if there are lockdown restrictions in the area you are visiting.

My policy is due for renewal. Can I review the value of my caravan without contacting you?

In light of the ongoing coronavirus pandemic we will honour a 10% increase on your sum insured limit. You should still review the value of your caravan but if it is still within 10% of the amount shown on your schedule, there is no need to contact us to increase your sum insured this year.

Please check your schedule to make sure all other details are correct.  If you don’t need to make any changes and are happy to pay for your annual premium, please renew your policy online here. However,  if there are any other changes in your circumstances, or if you wish to add, remove or discuss any policy options, please call us. However, please note that we’re operating with fewer staff than normal and ask you to kindly bear with us during this time.

What caravan tracking devices are acceptable?

In addition to the Swift Command Tracker and Tracker Retrieve systems that Swift have fitted to their caravans since 2013, we will accept any Thatcham Category 6, 7, S5 or S7 approved tracking device. We also accept the Custodia Systems ApelloGEO and Club Secure System, as well as the Outsmart the Thief Defender. To check if your tracking device is Thatcham approved please use this link and search by “Product manufacturer”. Please note your tracking device must be fully operational and have an active subscription to qualify for our tracking discount.

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