EXISTING CUSTOMERS

EXISTING CUSTOMERS

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Helplines

We are here to help. So whatever the question, or problem, please feel free to contact us on one of the dedicated helpline numbers below.

General



Customer service line
01422 397 794

If you have a question about your insurance policy, or need to update your policy details, then please call our Customer Service Line and speak to our friendly insurance advisers.

Renewals helpline
01422 411 933

Automated payment line for card payments available 24 hours.

Lines are open 7 days a week
8am - 8pm Weekdays
9am - 4pm Weekends and most Bank Holidays

Need to call us about a claim?



Click here to learn more about our claims process

Claims helpline (weekdays 9am-5pm)
0161 951 6910
Please call this number to register a new claim or talk to us about an existing claim.

Emergency assistance (24 hour)
01422 501 087
(within the UK)
0044 1422 501 088 (within Europe)
Please call this number for emergency recovery in the event of an accident or breakdown.

Legal helpline (24 hour)
01206 616 007

Administered by Arc Legal Assistance Ltd.
This number is for policyholders who have opted to take out our Legal Expenses cover option. Please refer to your policy schedule.

Please quote "Supersure Insurance touring caravan legal expenses" when calling.


Policy documents

Main Documents



Download PDF Brochure

Details of the cover and other benefits you'll get when you insure with Supersure Insurance.

Download PDF Policy booklet

Full details and the terms and conditions of your touring caravan insurance policy.

Download PDF Essential information document

A summary of the cover levels on our touring caravan insurance.

Download PDF Insurance product information document (IPID)

A summary of the key information relating to your touring caravan policy.

Download PDF Terms of business agreement

The contract explaining the legal relationship between Supersure Insurance and you as the policyholder.

Download PDF Renewal guide

A handy guide with tips and tricks to make sure you get the best insurance renewal deal.

Optional cover



A summary of the key information relating to your caravan insurance policy add ons.

Download PDF Legal optional add on (IPID)
Download PDF Legal expenses policy booklet

Full details and the terms and conditions of your touring carvan insurance policy, provided by Arc Legal Assistance.


Renewals

How to renew your policy



If you'd like to discuss your renewal with an adviser


Call our renewals helpline: 01422 411 933
8am - 8pm Weekdays
9am - 4pm Weekends
and most Bank Holidays

Use our Secure LiveChat portal
You can also use LiveChat on our website to amend or renew your policy whenever our advisers are available.

If you're happy to renew without making changes to your policy...


If you don’t need to make any changes to your policy, you can now renew online.

Renew online today

Alternatively, please pay for your policy using online banking (see 'ways to pay').

Ways to pay (click icons for more)



Please note we don’t charge a fee for use of a credit card


Click here to renew online today

If you pay by monthly Direct Debit, your policy will continue automatically unless you tell us otherwise. If you paid in full last year but prefer to spread the payment of your insurance over 12 monthly payments, simply call us with your bank details or use LiveChat on our website whenever our advisers are available.


We use a company called Premium Credit Ltd to provide finance for direct debits. Premium Credit's financing solution is easy to manage online at www.mypremiumcredit.com.


My Premium Credit gives secure 24/7 access to your account. You'll be able to keep tabs on your direct debit payments, sign your credit agreement, view correspondence, settle missing payments by card and make changes to your personal or banking details online. If you already pay by Direct Debit and are happy for cover to continue on the same basis, your Direct Debit collections will automatically continue.


Please note a charge for credit applies, written quotations available. Credit availability is subject to status.


If paying by cheque is the only option available, please forward your cheque made payable to "Supersure" to Supersure, New Road, Halifax, HX1 2JZ. Please make sure you print your full name and postcode on the reverse and make sure that we receive your cheque before your policy expires.




Renewal guide


Download our handy Touring Caravan Insurance Renewal Guide
Click above to download details of how to renew your touring caravan insurance cover.



Inform us of changes

If your circumstances change then you need to let us know. So that changes to your policy can be made straight away we ask that you call us on 01422 397 794 to speak to our customer service team. We are open 8am-8pm weekdays and 9am-4pm weekends and most Bank Holidays.


Making a caravan claim

Claims helpline (weekdays 9am-5pm)
0161 951 6910
Please call this number to register a new claim or talk to us about an existing claim.

Emergency assistance (24 hour)
01422 501 087
(within the UK)
0044 1422 501 088 (within Europe)
Please call this number for emergency recovery in the event of an accident or breakdown.

Legal helpline (24 hour)
01206 616 007

Administered by Arc Legal Assistance Ltd.
This number is for policyholders who have opted to take out our Legal Expenses cover option. Please refer to your policy schedule.

Please quote "Supersure Insurance touring caravan legal expenses" when calling.

Top tips when making a claim:


  • Protect your caravan and belongings from further damage
  • If possible, take photos of any damage
  • Don’t throw away damaged items or carry out non-emergency repairs
  • If you’ve been the victim of crime, inform the police and ask for a crime reference number
  • Register your claim as soon as possible

If you have any problems or questions about the claims process, please contact the Supersure Insurance Claims Liaison team on 01422 396 814 (weekdays 9am-5pm) or by emailing claims@supersureinsurance.co.uk.

Any questions?

For more information about making a claim, please see your policy booklet

Documents

What will happen?


  1. Report your claim
    As the underwriters of your policy, RSA will handle your claim and pay any settlement. When you report your claim, you’ll be given a dedicated claim handler and claim reference number.
  2. Providing further information
    You may be asked to send photos or estimates for any repairs.
  3. Assessing the loss or damage
    Occasionally a loss adjuster may visit to assess the damage to make sure your settlement is fair.
  4. Settling your claim
    When everything is in order, RSA will review all the information and settle your claim.

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