Coronavirus (COVID-19) - Help and support

Will I be able to renew my motorhome insurance policy during the Coronavirus (COVID-19) pandemic?

Yes. You’d normally receive your renewal invitation around four weeks before your current policy ends. To make sure we’re able to continue your insurance cover throughout the ongoing Coronavirus (COVID-19) pandemic, you may receive this earlier than usual.

Rest assured our phone lines remain open and we have systems in place to make sure that we can continue to answer your calls and service your policies.

If we have an email address for you, we will send your renewal documents by email. In light of the ongoing coronavirus pandemic we will honour a 10% increase on your sum insured limit. You should still review the value of your motorhome but if it is still within 10% of the amount shown on your schedule, there is no need to contact us to increase your sum insured this year. Please check your schedule to make sure all other details are correct.

Happy to renew without making any changes?
If you pay by monthly Direct Debit, your policy will continue automatically unless you tell us otherwise.

If you’d prefer to pay your annual premium in full, please make sure we receive your payment before your current policy expires. If you don’t need to make any changes and are happy to pay for your annual premium, you can renew your policy online here.

Need to make changes to your policy?
If there are any changes in your circumstances, or if you wish to add, remove or discuss any policy options, please do call us on 01422 397794.

If you need to make changes to your policy urgently and are having trouble getting through to us, please use our website to get a quote for a new policy which begins when your current policy expires. Our website takes secure card payments and this will make sure your cover continues.

How can I pay for my motorhome insurance premium?

We offer a range of ways to pay for your motorhome insurance policy.

Credit / Debit Card
Paying by Credit or Debit card couldn’t be easier. Simply call us for a quote, and when you choose to take out the policy we’ll take your details over the phone and process the payment for you.

Monthly Direct Debit
Many of our clients use Premium Credit’s financing to spread their premium using monthly direct debit. Premium Credit’s financing solution is easy to manage online at www.mypremiumcredit.com

My Premium Credit gives secure 24/7 access to your account. You’ll be able to keep tabs on your direct debit payments, view correspondence, sign your credit agreement, settle missing payments by card and make changes to your personal or banking details online.

If you would like to set up a direct debit call us on 01422 397794, weekdays 8am – 8pm and weekends 9am – 4pm.

Please note a charge for credit applies, written quotations available. Credit availability is subject to status.

Renew online

If you don’t need to make any changes to your policy and are happy to pay for your annual premium, you can renew your policy online here.

Should I cancel my motorhome holiday because of Coronavirus (COVID-19)?

Check with the campsite directly or via their website. We strongly recommend everyone follows the UK Government advice if a local lockdown is enforced and avoid travelling to those areas if restrictions are in place.

If you’re showing any Coronavirus symptoms do not travel. Consider your safety and the protection of others, as well as accessibility to health services and follow Government advice about social distancing.

If you’re travelling abroad, you should check the latest FCO travel advice. Travel advice includes information on any health measures in place for visitors to the country or territory. These can include a requirement to self-isolate, quarantine, or undergo testing for COVID-19, or even restrictions on entry.

Will I still be covered if I choose to self-isolate in my motorhome?

If as a result of Coronavirus (COVID-19), you choose to self-isolate in your motorhome or campervan your policy will not be invalidated but we recommend you follow the current Government advice and think about your safety and the protection of others, as well as accessibility to health services.

Check if there are lockdown restrictions in the area you are visiting.

How can I keep my motorhome secure during the Coronavirus (COVID-19) pandemic?

We advise our customers to be more security conscious during this period:

Make sure the security you’ve told us you have is fitted and working. This includes making sure any electronic security devices such as alarms and tracking devices are kept powered and that any tracking device subscriptions are renewed. If your motorhome is in storage, speak to the site manager about any extra precautions they will be taking to secure vehicles. Also ask if you’ll still have access to check on your motorhome. Consider extra security to protect your motorhome. Unfortunately, thieves will generally target the easier option so extra security such as a steering wheel lock could make a difference. See more motorhome security tips on our blog.

You must tell us if you change your motorhome storage location. Failure to do so could invalidate your insurance cover.

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