Coronavirus (COVID-19) - Help and support

Do I need a Green Card for driving my motorhome in Europe after Brexit?

If you have European travel cover on your Supersure motorhome policy and are planning a trip to an EU country (including Norway, Iceland, Switzerland, Serbia, Andorra or Liechtenstein) you will need to carry new documentation.

Now the UK has left the EU, motorists from the UK will need to carry a Green Card to drive their motorhome in the EU. Please also check your passport is valid for travel.

European travel from the UK is currently restricted due to the Coronavirus pandemic, but we will automatically send all Supersure motorhome customers with fully comprehensive European Cover a Green Card so they are prepared for when restrictions are lifted.

What is a Green Card?

A Green Card is issued by your motorhome insurance company and is a printed document recognisable at borders. It demonstrates that you have the necessary minimum motor insurance cover to drive in the EU.

The Green Card needs to be printed out on white (or green) A4 plain paper.

Drivers legally need to carry a physical copy of their Green Card when driving in any EU country, including Ireland.

Important: We will automatically send all Supersure motorhome and campervan customers with fully comprehensive European Cover an annual Green Card if their policy extends beyond May 17, 2021. All customers who have recently renewed or taken out a new policy were automatically sent an annual Green Card to print at home.

Please check your renewal, or new policy documents before making a Green Card request. If you have not received a Green Card 14 days before your EU travel or you are currently in Europe, please click here to request via our webform.

A Green Card is valid until your motorhome policy expiry date and can include all the countries you’re travelling to in more than one trip. If your trip spans two policy periods you will need two Green Cards. Once you renew your motorhome insurance you will automatically receive a new one.

If you will be towing a registered trailer, please contact us as we will need to issue a second Green Card for your trailer.

Driving in Europe

In general, you will not need an International Driving Permit (IDP) when driving in most EU countries for up to 90 days, but you must carry your driving licence photo card with you. There are some exceptions where an IDP might be needed:

  • If you only have a paper licence (no photo card)
  • If your licence was issued in Gibraltar, Guernsey, Jersey or the Isle of Man

You will need a GB sticker for your motorhome or campervan.

You can keep up-to-date and request alerts from the Government’s visiting Europe after Brexit website www.gov.uk/visit-europe-brexit.

My motorhome was at home as I was loading to go on holiday but the campsite is now closed. Can I keep my motorhome at home?

We appreciate that the Government enforced lockdown as a result of Coronavirus (COVID-19) means you may not have been able to put your motorhome or campervan in its usual storage location. We will be as flexible as possible to accommodate changes in storage at this time but you must contact us if your motorhome or campervan isn’t at the storage location stated on your policy documents. You can call us on 01422 397 794.

During the Coronavirus (COVID-19) pandemic, can I lend my motorhome to an NHS worker?

Yes, you are able to lend your motorhome to a friend or family member but please contact us before doing so. You can call us on 01422 397 794.

We need to make sure that any change in storage location is acceptable and that all security requirements will remain in force. If the NHS worker is not a family or friend we would need to check its use meets our policy conditions.

Will I still be covered if my motorhome is in storage and I can’t access it during the Coronavirus (COVID-19) pandemic?

Yes, so long as the storage and security in place is as you told us when you took out your insurance, your policy will still be valid and will protect you against risks such as storm damage, flood, fire, theft and vandalism.

If you need to change the storage location of your caravan or motorhome because of local lockdown restrictions then you MUST let us know to check that we are able to offer cover at your new place of storage. Failure to inform us of a new storage location could invalidate your cover and a theft related claim could be declined.

How can I cancel my policy?

Unless you’ve sold your motorhome, we don’t recommend you cancel your policy as a result of Coronavirus (COVID-19), even if you’ve had to change your plans and won’t be using it for a while. Accidental damage when caravans are being used only makes up a small proportion of claims costs. Supersure insurance protects you against other risks, such as storm damage, flood, fire, theft and vandalism – you still need cover in place in case the worst happens. Unfortunately some of these risks can be even higher when you’re not using your motorhome.

If you have sold your motorhome or campervan or still wish to cancel for any other reason, please call us on 01422 397 794.

Can I use my motorhome as a home office?

Yes, during the ongoing Coronavirus (COVID-19) pandemic, you may use your motorhome for home working or home schooling, so long as it is stored at your home address. We would still expect all security devices to be activated when unoccupied and not to leave valuables, such as laptops unattended. Please note, high value items are not covered as part of your motorhome insurance policy. If you have moved your motorhome to your home address from a different storage location you must contact us to make sure we can still provide cover at this address. Failure to inform us of a new storage location could invalidate your cover and a theft related claim could be declined.

Why haven’t I received my full renewal documents in the post?

To make sure we can continue to insure our customers during the ongoing Coronavirus (COVID-19) pandemic, we’ve had to make some small changes to your insurance renewal documents. In most cases, you will receive your renewal invitation in full by email, and only a single page notice via post.

If you have any questions about your renewal or would like us to send you a full document pack via post, you can still call us on 01422 397 794 (8am-8pm weekdays, 9am-4pm weekends).

My finances have changed as a result of Coronavirus (COVID-19) – what should I do if I’m worried about paying for my insurance?

Please don’t worry, there are a few things we may be able to do to help. Please call us on 01422 397 794 to speak to one of our friendly advisers about how we might be able to reduce your premium by changing your cover slightly.

If you would prefer to spread the cost of your insurance, you can also choose to pay by monthly Direct Debit, rather than paying for your annual premium in full.

We don’t recommend you cancel your policy as a result of Coronavirus (COVID-19), even if you’ve had to change your plans and won’t be using your motorhome for a while. Accidental damage when motorhomes are being used only makes up a small proportion of claims costs. Supersure insurance protects you against other risks, such as storm damage, flood, fire, theft and vandalism – you still need cover in place in case the worst happens.

If you bought your motorhome on finance, you are also likely to need insurance as a condition of any credit agreement.

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