Claims helpline (revised opening hours below) 0161 951 6910 Please call this number to register a new claim or talk to us about an existing claim.
Due to the ongoing Coronavirus pandemic, claims handlers are now working from home with revised opening hours of 9am-3pm weekdays. These hours may be subject to change.
Emergency assistance (24 hour) 01422 501 087 (within the UK) 0044 1422 501 088 (within Europe) Please call this number for emergency recovery in the event of an accident or breakdown.
Legal helpline (24 hour) 01206 616 007 Administered by Arc Legal Assistance Ltd. This number is for policyholders who have opted to take out our Legal Expenses cover option. Please refer to your policy schedule.
Top tips when making a claim:
Protect your caravan and belongings from further damage
If possible, take photos of any damage
Don’t throw away damaged items or carry out non-emergency repairs
If you’ve been the victim of crime, inform the police and ask for a crime reference number
Report your claim As the underwriters of your policy, RSA will handle your claim and pay any settlement. When you report your claim, you’ll be given a dedicated claim handler and claim reference number.
Providing further information You may be asked to send photos or estimates for any repairs.
Assessing the loss or damage Occasionally a loss adjuster may visit to assess the damage to make sure your settlement is fair.
Settling your claim When everything is in order, RSA will review all the information and settle your claim.