Coronavirus (COVID-19) Help and support (updated on 25th March 2020)

HOW TO MAKE A CLAIM

HOW TO MAKE A CLAIM

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Making a motorhome claim

Claims helpline (revised opening hours below)
0161 951 6911
Please call this number to register a new claim or talk to us about an existing claim.

Due to the ongoing Coronavirus pandemic, claims handlers are now working from home with revised opening hours of 9am-5pm weekdays and 9am-4pm Saturdays. These hours may be subject to change.

Emergency assistance (24 hour)
01737 334 025
(within the UK)
00 44 1737 334 025 (within Europe)
Please call this number for emergency recovery in the event of an accident or breakdown.

Windscreen claims (24 hour)
01422 501 092 (within the UK)

Please call this number to register a new claim or talk to us about an existing claim.

Motorhome Legal helpline (24 hour)
01206 616 007

Administered by Arc Legal Assistance Ltd.
This number is for policyholders who have opted to take out our Legal Expenses cover option. Please refer to your policy schedule.

Top tips when making a claim:


  • Protect your motorhome and belongings from further damage
  • If possible, take photos of any damage
  • Don’t throw away damaged items or carry out non-emergency repairs
  • If you’ve been the victim of crime, inform the police and ask for a crime reference number
  • Register your claim as soon as possible

If you have any problems or questions about the claims process, please contact the Supersure Claims Liaison team on 01422 396 814 (weekdays 9am-5pm) or by emailing claims@supersureinsurance.co.uk.

Any questions?

For more information about making a claim, please see your policy booklet

Documents

What will happen?


  1. Report your claim
    As the underwriters of your policy, RSA will handle your claim and pay any settlement. When you report your claim, you’ll be given your unique claim reference number.
  2. Providing further information
    You may be asked to send photos and tell us about your preferred repairer.
  3. Assessing the loss or damage
    An engineer may visit to assess your claim and will require estimates for any repairs.
  4. Settling your claim
    Once everything’s in order, RSA will review all the information and settle your claim fairly.

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