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Frequently
asked questions

Frequently
asked questions

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Frequently asked questions

Got a question about Supersure touring caravan insurance? The FAQs below could help you. If not feel free to get in touch with us.

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In addition to the Swift Command Tracker and Tracker Retrieve systems that Swift have fitted to their caravans since 2013, we will accept any Thatcham Category 6, 7, S5 or S7 approved tracking device. We also accept the Custodia Systems ApelloGEO and Club Secure System, as well as the Outsmart the Thief Defender. To check if your tracking device is Thatcham approved please use this link and search by “Product manufacturer”. Please note your tracking device must be fully operational and have an active subscription to qualify for our tracking discount.

Please check your schedule to make sure all other details are correct.  If you don’t need to make any changes and are happy to pay for your annual premium, please renew your policy online here. However,  if there are any other changes in your circumstances, or if you wish to add, remove or discuss any policy options, please call us.

If as a result of Coronavirus (COVID-19), you choose to self-isolate in your caravan your policy will not be invalidated but we recommend you follow the current Government advice and think about your safety and the protection of others, as well as accessibility to health services.

Check if there are lockdown restrictions in the area you are visiting.

We offer a range of ways to pay for your caravan insurance policy.

Credit / Debit Card
Paying by Credit or Debit card couldn’t be easier. Simply call us for a quote, and when you choose to take out the policy we’ll take your details over the phone and process the payment for you.

Monthly Direct Debit
Many of our clients use Premium Credit’s financing to spread their premium using monthly direct debit. Premium Credit’s financing solution is easy to manage online at www.mypremiumcredit.com

My Premium Credit gives secure 24/7 access to your account. You’ll be able to keep tabs on your direct debit payments, view correspondence, sign your credit agreement, settle missing payments by card and make changes to your personal or banking details online.

If you would like to set up a direct debit call us on 01422 397794, weekdays 8am – 8pm and weekends 9am – 4pm.

Please note a charge for credit applies, written quotations available. Credit availability is subject to status.

Renew online

If you don’t need to make any changes to your policy and are happy to pay for your annual premium, you can renew your policy online here.

Unless you’ve sold your caravan, we don’t recommend you cancel your policy – even if you’ve had to change your plans and won’t be using it for a while. Accidental damage when caravans are being used only makes up a small proportion of claims costs. Supersure insurance protects you against other risks, such as storm damage, flood, fire, theft and vandalism – you still need cover in place in case the worst happens. Unfortunately some of these risks can be even higher when you’re not using your caravan.

If you have sold your caravan or still wish to cancel for any other reason, please call us on 01422 397 794.

We’re aware of significant delays with garage and repair centres to carry out estimates for repairs and the availability of bookings. There are also significant delays with the availability of parts from UK and European manufacturers, which is beyond our control and will unfortunately lead to delays in the settlement of some insurance claims. The Supersure Insurance Claims Liaison team will be on hand to help where possible to keep your claim moving and offer any help.

If you’re planning a holiday to Europe in your caravan, fifth wheeler or trailer tent you no longer need to carry a Green Card to show proof of insurance.

If you’re towing a caravan or trailer in the EU, Andorra, Bosnia and Herzegovina, Iceland, Liechtenstein, Norway, Serbia and Switzerland, your motor insurance documents will be sufficient and will give you the same level of cover that you have in the UK.

You’ll need a copy of your tow vehicle insurance documents to prove you’re insured for driving in the EU.

Please also check your passport is valid for travel.

To request a Green Card for 2021 travel, you must contact your tow vehicle insurance provider.

In general, you will not need an International Driving Permit (IDP) when driving in most EU countries for up to 90 days, but you must carry your driving licence photo card with you. There are some exceptions where an IDP might be needed:

  • If you only have a paper licence (no photo card)
  • If your licence was issued in Gibraltar, Guernsey, Jersey or the Isle of Man

You can keep up-to-date and request alerts from the Government’s visiting the EU website.

Over the year’s Swift caravans have been supplied with numerous security and safety features as standard or as optional extras for that added peace of mind. If your caravan has an AL-KO ATC trailer control system, an AL-KO Secure portable axle lock, alarm or even a rear view camera we can offer a discount for this. Also, if your caravan has a Tracker Retrieve tracking device which is still operational and has an active subscription we can offer our tracking discount for this. See the discounts we offer on our main touring caravan insurance page. Note minimum premiums apply.

Absolutely, we offer a sizeable discount for this security device. See the discounts we offer on our main touring caravan insurance page. Please note you will need to make sure your device is registered and that you have an active Swift Command tracking subscription to take advantage of this discount.

We can insure all caravans produced or sold by Swift Group up to the age of 25 years. This includes models made under the Sprite, Basecamp, Sterling, Bessacarr, Abbey and Ace brand names.

Yes as a minimum we would need a wheel clamp and hitchlock to be fitted whenever the caravan was left unattended and detached from your tow car. If your Swift caravan is of high value you may need to fit extra security to meet the conditions of our policy.

From 2016, model ranges were security marked with VIN Chip stickers which contain the 17 digit VIN number. You’ll find a master window label in the nearside front window’s bottom left hand corner. There’s also a label in the gas locker and then most windows should be applied with a tamper proof window lozenge.

1992 to 2015 Swift caravans carry a 17 digit CRiS number etched onto windows as well as a VIN or chassis number on the A frame or by the door. CRiS numbers begin with ‘SG’.

To be covered on a new for old basis you’ll need to insure your caravan at what it would cost to replace with the nearest equivalent new Swift model. Then if your caravan was deemed a write-off after an accident or was stolen and not recovered, our policy will replace it with a brand new Swift. The alternative cover basis is market value.

Market value cover means insuring your caravan for its current value. Then, if unfortunately your caravan is stolen or damaged beyond economic repair, we’ll replace it with a Swift model of equal value or pay you a cash sum equivalent to your caravan’s current market value. The alternative cover basis is new for old.

Items you take from home on your caravan holidays. This includes clothing, towels or bed sheets etc. Please note your household insurance policy may cover these items when removed from your home already so its worth checking before paying for duplicate cover on our policy.

Personal possessions worth more than £300 and high risk items such as jewellery and tablets cannot be covered on this policy.

These are items you’ve bought specifically to use when caravanning. Items such as awnings, aquarolls, tent pegs, crockery and cutlery, televisions, BBQs, water carriers, security devices and motor movers are classed as equipment. Make sure you consider the value of all your equipment carefully so that you’re fully covered in the event of a claim.

You can pay for your Supersure policy in full using a debit or credit card. You can also pay by direct debit or bank transfer.

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