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Why haven’t I received my full renewal documents in the post?

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To make sure we can continue to insure our customers during the ongoing Coronavirus (COVID-19) pandemic, we’ve had to make some small changes to your insurance renewal documents. In most cases, you will receive your renewal invitation in full by email, and only a single page notice via post.

This is because our staff are working from home to help keep our colleagues and the wider community safe. Access to printers and other office equipment is limited but please rest assured we have systems in place to make sure we can continue to answer your call and service your policy.

If you have any questions about your renewal or would like us to send you a full document pack via post, you can still call us on 01422 397 794 (8am-8pm weekdays, 9am-4pm weekends).

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