Coronavirus (COVID-19) Help and support (updated on 25th March 2020)

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Why are your phone lines busier than normal?

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As a result of the current Coronavirus (COVID-19) pandemic, we’re operating with fewer staff than normal and ask you to kindly bear with us during this time. In particular, you may find that our call waiting times are longer than usual.

Queries – You may find an answer in our FAQs section, which we are continually updating. If you’re able to wait, we’d be grateful if you could email us rather than calling during this time – you can email us at info@supersureinsurance.co.uk. Please include your policy number, name and postcode, along with details of the change you would like to make, so we can get back to you when our phone lines are less busy.

Quotes  – Our website can be used to get a new insurance quote and set up a policy. You can of course still call us if you have any questions not answered on the help text during the quote or FAQs.

Renewals – If you don’t need to make any changes and are happy to pay for your annual premium, please renew your policy online here. If you pay by monthly Direct Debit, your policy will continue automatically unless you tell us otherwise. You would normally need to review the value of your caravan each year but in light of the current situation we will honour up to a 10% increase on your sums insured limit should you need to make a claim in the next policy year, so there is no need to contact us if that is the only change to your policy. However, if you need to make any changes to your policy please do call us

Changes – If you need to contact us urgently to make a change to your policy, please do call us. If you’re able to wait, we’d be grateful if you could email us rather than calling during this time – you can email us at info@supersureinsurance.co.uk. Please include your policy number, name and postcode, along with details of the change you would like to make, so we can get back to you when our phone lines are less busy.

Registering a claim – If there has been an incident and you require urgent advice, please call us on 0161 951 6910.

Keeping your property secure – Unfortunately, at a time when much of the nation will be pulling together, there will be certain individuals who will take advantage of the situation and target leisure vehicles to steal. Please consider the security on your leisure vehicle and take appropriate action to protect your property.

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