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How will Coronavirus (COVID-19) affect my claim?

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As the underwriters of your policy, RSA will handle your claim and pay any settlement. Whilst delays may be possible during this unprecedented time, we’re doing all we can to help settle claims quickly and fairly.

As always, when you report your claim, you’ll be given a dedicated claim handler and claim reference number.


Sending estimates
You may be asked to send photos and estimates for any repairs. However, we understand that many repair centres are currently closed as a result of the ongoing Coronavirus (COVID-19) pandemic and this may mean it takes you longer to get these estimates. Don’t worry – this won’t affect the settlement you receive.


Settling your claim
We sometimes ask a loss adjuster to visit to assess the damage and make sure any settlement is fair. To protect staff and the wider community, such visits are currently on hold, but we’re exploring alternative ways of making claims decisions to make sure any delays are minimised.


Contacting us about your claim

Due to the ongoing Coronavirus pandemic, RSA claims handlers are now working from home with revised opening hours. You can contact them on 0161 951 6910 (9am – 3pm weekdays).

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