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How will Coronavirus (COVID-19) affect my claim?

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As the underwriters of your policy, RSA will handle your claim and pay any settlement. Whilst delays may be possible during this unprecedented time, we’re doing all we can to help settle claims quickly and fairly.

As always, when you report your claim, you’ll be given a dedicated claim handler and claim reference number.

Sending estimates – You may be asked to send photos and estimates for any repairs. However, we understand that many repair centres are experiencing delays as a result of the pandemic and this may mean it takes you longer to get these estimates. Don’t worry – this won’t affect the settlement you receive.

Settling your claim – We sometimes ask a loss adjuster to visit to assess the damage and make sure any settlement is fair. Loss adjusting visits are taking place but local lockdown restrictions may result in unavoidable delays in arranging someone to assess any damage during this time, or alternative methods of inspection may be carried out.

Contacting us about your claim – Due to the ongoing Coronavirus pandemic, RSA claims handlers are now working from home with revised opening hours. You can contact them on 0161 951 6910 (9am – 3pm weekdays).

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