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Can I still make a claim during the Coronavirus (COVID-19) pandemic?

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Yes, your policy is still valid and cover will remain in force.

Registering a claim – Please call our claims helpline on 0161 951 6910.

Emergency recovery – In the event of an accident or breakdown, please call 01422 501 087 (within the UK), or 0044 1422 501 088 (within Europe).

If you have any problems or questions about the claims process, please contact the Supersure Claims Liaison team on 01422 396 814 or by emailing

Rest assured our phone lines remain open and we have systems in place to make sure that we can continue to answer your calls and service your policies, just as we would if we were in the office.

Loss Adjustor visits – Loss adjusting visits are taking place but local lockdown restrictions may result in unavoidable delays in arranging someone to assess any damage during this time, or alternative methods of inspection may be carried out. It’s important you try to secure your property so it is watertight and safe from break-ins. Providing you are covered for the claim, you will be reimbursed for any reasonable emergency repair costs.

Winter weather precautions – Please take note of our winter weather precautions from November 1st to March 15th.
If you are not using your caravan, campervan or motorhome between Nov 1st and March 15, you must fully drain down all your water and internal sanitary systems. Damage caused by water freezing in fixed water or heating systems or by escape of water from these systems is not covered by your insurance policy between Nov 1st and March 15th unless you’ve drained down your leisure vehicle when it’s not in use.

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