Can I still make a claim during the Coronavirus (COVID-19) pandemic?
Yes, your policy is still valid and cover will remain in force.
Registering a claim – Please call our claims helpline on 0161 951 6911.
Breakdown assistance or accident recovery – In the event of an accident or breakdown, please call 01737 334 025 (within the UK), or 0044 1737 334 025 (within Europe).
If you have any problems or questions about the claims process, please contact the Supersure Claims Liaison team on 01422 396 814 or by emailing firstname.lastname@example.org.
Rest assured our phone lines remain open and we have systems in place to make sure that we can continue to answer your calls and service your policies.
In case there are any unavoidable delays in arranging someone to assess any damage during this time, it’s important you try to secure your property so it is watertight and safe from break-ins. Providing you are covered for the claim, you will be reimbursed for any reasonable emergency repair costs.
Please take note of our winter weather precautions from November 1st to March 15th.
Winter weather precautions – If you are not using your campervan or motorhome between Nov 1st and March 15, you must fully drain down all your water and internal sanitary systems. Damage caused by water freezing in fixed water or heating systems or by escape of water from these systems is not covered by your insurance policy between Nov 1st and March 15th unless you’ve drained down your leisure vehicle when it’s not in use.