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Can I still make a claim during the Coronavirus (COVID-19) pandemic?

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Yes, your policy is still valid and cover will remain in force. Please note that we’re operating with fewer staff than normal though and ask you to kindly bear with us during this time. In particular you may find that our call waiting times are longer than usual.

Registering a claim:
Please call our claims helpline on 0161 951 6911.

Breakdown assistance or accident recovery:
In the event of an accident or breakdown, please call 01737 334 025 (within the UK), or 0044 1737 334 025 (within Europe).

If you have any problems or questions about the claims process, please contact the Supersure Claims Liaison team on 01422 396 814 or by emailing

In case there are any unavoidable delays in arranging someone to assess any damage during this time, it’s important you try to secure your property so it is watertight and safe from break-ins. Providing you are covered for the claim, you will be reimbursed for any reasonable emergency repair costs.

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